Help & Support

At SSB EV, we’re here to assist you every step of the way — from choosing the right product to after-sales service. Whether you have questions about electric scooters, digital weighing scales, or your purchase, our support team is ready to help.

1. Customer Support

For general inquiries, product details, or assistance:

Call us: 984-2467712
Support Hours: Sunday – Friday | 10:00 AM – 6:00 PM
Visit any of our branches in Kathmandu, Biratnagar, or Birtamode

2. Sales Support

Need help choosing the right scooter or scale? Our sales team will guide you through product specifications, offers, and warranty info.

In-store consultations
Phone assistance
Home delivery availability (on request)

3. Technical & After-Sales Service

If you’re facing any issues with your electric vehicle or digital scale:

Product inspections and diagnostics
Battery, charger, or part replacement
Software or display troubleshooting (for digital scales)

4. Warranty Claims

Warranty applies only to eligible products purchased from official SSB EV branches.
Please bring your invoice and warranty card when making a claim.